FREQUENTLY ASKED QUESTIONS


How do I sign up for The Sun News Rewards Program?

Visit www.myrtlebeachonline.com/rewards and sign in or create an account. Once you're signed in, visit the Rewards tab on your account page.

How do I return to the Rewards site?

Visit www.myrtlebeachonline.com/rewards and bookmark it so you can return to it easily. You may also find the link to Rewards in the site map section of our www.myrtlebeachonline.com/rewards.

Do I need to purchase anything to become a member?

No, there is no purchase required.

What is The Sun News Rewards Program?

The Sun News Rewards is a points-based program, with many easy ways to earn points.  Once becoming a member of the program, you'll automatically earn points just by conducting simple activities, such as viewing a video, reading articles on-line, sharing an article on social media, and subscribing to a Newsletter.  Members also earn points by accessing the Rewards site and participating in activities such as taking a daily quiz, participating in the reader challenge, answering a poll or survey or refer friends to the The Sun News, and submitting a code found in many of our products.  Points earned can then be used on prizes such as discounts to restaurants, local and national retailers and local events.  We will also offer contests with prizes such as gift cards, movie passes, concert tickets and special events that members can redeem points and enter to win.

I am not a The Sun News subscriber. Am I eligible to become a Rewards member?

Yes, no purchase is required to participate in The Sun News Rewards

Is an email address required to join?

Yes, a valid email address is required to register with The Sun News Rewards.

Can I participate in the program on more than one computer?

Yes. You may participate using various computers or mobile devices, as long as you register and log in.

If I share my computer with someone else, can we both participate in the program?

Yes, but each individual must register separately. If you share a computer, make sure you are logged into your account before earning points.

I have a question about the program, who do I contact?

Email us at rewards@thesunnews.com.

Who is eligible?

Sweepstakes are open to natural persons and legal residents of the United States. You must be at least 18 years of age to enter unless a different age eligibility requirement is specified on the Sweepstakes Information Page. You must have a valid street address in the United States. (a P.O. Box address will not suffice). Certain Sweepstakes may be offered only to particular segments of the applicable Service. Employees or agents of The Sun News, McClatchy Company and NextBee Corporation, and each of their respective affiliates, subsidiaries, and parent companies and the immediate family members of and persons domiciled with such persons are not eligible to participate.

How can I earn points?

To see all points earning opportunities, check out the "Get Points" page on The Sun News Rewards.

Do my Points ever expire?

Yes, if not used, your points expire 180 days after being earned.

Can a friend and I pool our points together?

No, we do not allow pooling of points into one account.

I entered to win a prize but didn't win, how can I see who won?

Recent contest winners are listed on the bottom of the "Dashboard" page under "Winners Circle". You may also request a list by mail (refer to Official Sweepstakes Rules.)

I participated in an activity, but the points were not added to my account. What do I do?

As a reminder, make sure you hit the action button (Submit, Done, Sign Up) at the bottom of the activity as that completes the action and adds points to your account. Please contact us at rewards@thesunnews.com if that does not resolve the issue.

I watched several videos but only received points for watching one, how do I earn all my points?

You may click on the “Watch Our Videos” link on the Rewards site or earn points while on our main website. Please enjoy as many of our videos as you like, but the maximum number of videos you can watch for points is five (5) per day.

I referred a friend to the program and I have not received my referral Points. When will I receive my points for this activity?

Your points will be awarded as soon as your friend confirms his or her registration.

How do I refer more than one friend at a time?

From the "Get Points" page, click on the "Refer Friends" icon. At this point you will be able to import contacts through gmail, yahoo, or hotmail by selecting the people you want to promote the program to. All of the contacts selected will receive an email from the Sun Herald inviting them to subscribe and become a Rewards member. The email will include a unique link for your friend to register with Rewards. You will receive your points for the action because the link in that email is specific to you.

How do I redeem my points for a discount or prize?

Visit the "Redeem Points" page and click on the sweepstakes you want to enter.  When you enter a sweepstakes, points will be deducted from your total points.

If I use my points to enter a sweepstakes but don't win, will my points be added back to my account.

No, points used for entering a sweepstakes are not returned if you do not win.

How will I receive my reward or prize?

If you are selected as a sweepstakes winner you will be notified by email with instructions on how to claim the prize. Depending on the prize, it may be delivered electronically or via US Postal Service or will be available for pickup at The Sun News offices located at 914 Frontage E Road, Myrtle Beach, SC 29578.

How often do you update the list of prizes and rewards?

We're always working on adding new, exciting prizes so there will be changes regularly. We recommend checking in on the rewards page regularly to see what's new.

Is there a limit to the number of sweepstakes I can win?

No.

Is there a limit to the number of times I can use my points for a discount or to enter a sweepstakes?

No, as long as you have enough points to redeem, you may use or enter as often as you like.

How do I know what activities I have completed?

Check out the "My Activities" page. This will list all your points received and redeemed.

Are prizes transferable?

Prizes awarded to eligible winner(s) are not transferable, redeemable for cash or exchangeable for any other prize. Certain prizes are date specific and may have expiration dates. If a winner cannot be contacted or is disqualified for any reason, The Sun News reserves the right to determine alternate winner(s) or not to award that winner's prize, in its sole discretion.

How will my information be used?

Refer to Privacy Policy in our terms of service at http://www.myrtlebeachonline.com/customer-service/terms-of-service/.

For all other inquiries, please contact us at rewards@thesunnews.com.